Frequently Asked Questions
Frequently asked questions about wedding stationery, custom design, digital templates, shipping and ordering with She Is Everli.
General
What does She Is Everli offer?
She Is Everli is a luxury stationery studio specialising in wedding stationery, event signage, personalised details and digital templates for modern celebrations.
We create pieces for weddings, engagements, bridal showers, baby showers, christenings, birthdays and special events.
Where are you based?
We are based in Sydney, Australia, and work with clients both locally and worldwide.
Do you work with international clients?
Yes — we proudly work with clients across Australia and internationally.
Please allow additional time for shipping and production when ordering from overseas.
Do you work with wedding planners, stylists and industry professionals?
Yes — we love collaborating with wedding planners, stylists, venues and fellow industry professionals to bring beautiful celebrations to life.
If you’re a planner or stylist looking to work together, we’d love to hear from you. Couples are also welcome to share our details directly with their planner or creative team.
Please reach out to us at online@sheiseverli.com
Orders & Custom Design
Can I place a custom order?
Absolutely.
We offer both customisations of existing She Is Everli designs and fully bespoke design services tailored to your event.
Do you offer bespoke design services?
Yes.
Our bespoke design service is ideal for clients wanting something uniquely tailored to their celebration.
From invitation suites to on-the-day stationery and personalised event details, we create cohesive pieces designed to reflect your vision beautifully.
How does the custom order process work?
Our custom process is simple:
- Submit an enquiry
- Share your event details and inspiration
- Receive a tailored quote
- Secure your booking with a deposit
- Design begins
- Proof approval
- Production and delivery
How far in advance should I order?
We always recommend reaching out as early as possible, especially for weddings and date-sensitive events.
As a general guide:
Wedding invitations: 3–6 months before your event
On-the-day stationery & signage: 6–8 weeks before your event
Bespoke projects: As early as possible
Rush orders may be possible depending on availability.
Can I use inspiration images?
Yes — inspiration is always welcome to help guide the creative direction.
However, we do not directly replicate another designer’s work.
Products
What types of products do you create?
Our collections includes:
- wedding invitations
- save the dates
- menus
- place cards
- table numbers
- seating charts
- welcome signage
- bar signage
- personalised ribbons
- favour tags
- memorial signage
- bridal party details
- digital templates
Product availability may vary.
Can I personalise an existing design?
Yes — many of our designs can be personalised with your names, event details, colours and selected finishes.
Customisation options may vary depending on the design.
Do you offer digital templates?
Yes.
We offer editable digital templates for selected designs, ideal for clients wanting a flexible DIY option.
Digital products are delivered electronically.
You can purchase via our ETSY store, She Is Everli.
Shipping & Delivery
Do you ship Australia-wide?
Yes — we ship across Australia.
Tracking details are provided once your order has been dispatched.
Do you ship internationally?
Yes — we proudly ship worldwide.
International shipping timeframes vary depending on your destination, customs processing and courier services.
How long will my order take?
Timeframes vary depending on the product, level of customisation and approval timing.
Production begins only once all required details and approvals have been received.
If you are working to a specific deadline, we recommend contacting us before ordering.
Payments & Policies
Do you require payment upfront?
Website purchases require full payment at checkout.
Custom and bespoke orders are quoted separately and secured via deposit.
Do you accept returns or refunds?
Due to the personalised and made-to-order nature of many of our products, change-of-mind returns are generally not accepted.
What if I need my order urgently?
If you require your order by a specific date, please contact us before placing your order so we can confirm whether we can accommodate your timeframe.